We perform rigorous analysis of your data

Use rich industry experience to provide insight

Deliver impact through actionable conclusions


Operational Engagements:

  1. •New Business Processing

  2. •Underwriting

  3. •Call Center Operations

  4. •Claims


Insurance Product Areas:

  1. •Life

  2. •Group & Individual

  3. •Long Term Care



The Cost, Service, Quality Dilemma

CIV’s analytical tools enable Management to better optimize the relationship between cost, service, and quality.  With the proper tools, one can often improve service and quality without increasing cost.

Managing service and cost in the context of the typical volatile volume (e.g., calls, applications) is one of the key challenges for most managers. Our tools and experience will be an invaluable asset to your company.

 

civ consulting © 2011,  a division of coney island ventures llc

civ valuesCIVValues.html
contact ushttp://civconsulting.com/ContactUs.php
ServicesServices.html
About UsAbout_Us.html
case studiesCaseStudies.html

“CIV helped us go from last to first

in customer service.”

Vice President,

Life New Business & Underwriting