CIV Consulting — Analysis. Insight. Impact.

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”Operational analytics is no longer nice to have, it’s table stakes. CIV gets it.”
– Chief Information Officer, Top 10 Life Insurer

Delivered process changes that drove ~$2MM in annual savings, w/o impacting service or quality.
– For Underwriting Dept. at Fortune 100 Insurance Carrier

”These guys are what consultants should be: supportive, friendly, and true partners.”
– Executive Vice President, New England-based Life Insurer

Implemented process improvements that reduced end to end cycle time from >60 to 27 days.
– For LTC Claims Dept. at Top 5 Insurance Carrier

”CIV helped us go from worst to first in customer service.”
– Vice President, Life New Business & Underwriting

Reengineered customer service model, yielding $500K in annual savings while improving service.
– For LTC Claims Dept. at Top 5 Insurance Carrier

”We were leaving breadcrumbs behind. We didn’t know we had the data. CIV found it.”
– Executive Vice President, Major Life Insurer

Implemented staffing model and process changes that yielded 50% increase in productivity.
– For NB & UW Dept. at Top 20 Insurance Carrier

”I was impressed by CIV’s level of knowledge and how in touch they are with the industry.”
– Underwriting Manager, Top 10 Life Carrier

Delivered workshops and requirements for workflow system yielding 25% efficiency increase.
– For Policy Admin Dept. at Fortune 500 Insurance Carrier

”With other firms, time is spent explaining the details of our process. CIV gets to the problems.”
– Operations Manager, Fortune 100 Insurance Carrier

Delivered process redesign that improved service, while also reducing unit cost.
– For NB & UW Dept. at Top 20 Insurance Carrier

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